Employee Engagement

EMPLOYEE ENGAGEMENT SURVEY - 2007 AT BPCL REFINERY, MAHUL As part of our computer programme at Tata Institute of Social Sciences, we were placed at Bharat crude Corporation Limited (BPCL), Mahul Refinery as part of our field convey process under the guidance of Ms. Sujata Chogle as our field race supervisor. The Employee Engagement survey was the brain child of Mr. Amitabh Sengupta, GM P&A. We went about the survey in three phases. course I This phase involved selecting parameters for assessing engagement, preparing three sets of questionnaires for the different levels of employees in the organization, grouping these questions under the chosen parameters and finally conducting a dry r separately of the same. STEP I - Selection of Parameters The parameters that we selected for gauging employee engagement were a.) COGNITIVE b.) AFFECTIVE c.) behavioral COGNITIVE refers to what employees call in about their companys goals and objectives and how they see them translate in day to day operations. AFFECTIVE refers to the component of feel i.e. the gunpoint of influence that the work environment has on the thinking of the employee. BEHAVIOURAL refers to a sense of pride and belonging an employee associates with his organization. This in sophisticate translates to retention.

STEP II Preparation of Questionnaires As per our discussions with Mr. Krishnashankar, Manager, Benefits & organization we decided to segregate the sample population into three categories to wit the Worker Level, Lower Management and Top Management for each of which different questionnaires were prepared. The overall essence remained unchanged while the questions were inclose differently according to each level. The reason behind such(prenominal) segregation was to differentiate the employees on the basis of their job roles and insurance coverage structure. a.) Worker Level comprised of all non-management employees i.e. plant workers and clerical staff. This accomplished grades 1 to 9. b.) Lower... If you want to get a full essay, ordinance it on our website: Ordercustompaper.com

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